Política de envío
Last updated: December 24, 2025
At Canineando, we are committed to delivering your order as quickly and safely as possible. Please review our shipping information below.
Processing Time
All orders are processed within 24–72 business hours after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. In such cases, we will notify you if there is a significant delay.
Shipping Time
We offer free insured shipping on all orders.
Estimated delivery times are as follows:
United States: 7–15 business days
United Kingdom: 10–15 business days
European Union: 6–13 business days
Australia: 7–12 business days
Delivery times are estimates and may vary depending on your location, customs clearance, or carrier delays.
Shipping Costs
Shipping is free and includes insurance for all orders.
There are no additional shipping fees at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to become available.
Customs, Duties, and Taxes
Customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price.
Address Accuracy
Please ensure that your shipping address is complete and accurate.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery time or appears lost, please contact us at canineandog@gmail.com.
All shipments are insured, and we will work with the carrier to resolve the issue as quickly as possible.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.
We will arrange a replacement or refund at no additional cost.
Contact Information
For any questions regarding shipping, please contact us at:
📧 canineandog@gmail.com
📍 Calahonda, Málaga, 29649, Spain